dewa dora Casino & Sportsbook Data Care
This page describes what we collect when you use dewa dora and how we keep that data protected. We take your privacy seriously. We do not sell your personal information to third parties, and we do not use your data for marketing without your consent. Our data practices are designed to comply with applicable privacy regulations across the regions where we operate.
When you create a dewa dora account, deposit funds, or place bets, you share information with us. We use that information to verify your identity, process your transactions, and provide customer support. We also use it to detect fraud and comply with anti-money-laundering laws. This page explains exactly what we collect, how we use it, and what rights you have.
If you have questions about how we handle your data, our support team is available to answer them. You can also request a copy of your personal information or ask us to delete it, subject to legal retention requirements.
What Data We Collect
We collect different types of information depending on how you use dewa dora. When you create an account, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and comply with know-your-customer regulations.
During identity verification, we may request a government-issued ID and proof of address. We collect these documents to confirm that you are who you claim to be and that you meet our eligibility requirements. We store these documents securely and do not share them with third parties except where required by law.
When you deposit or withdraw funds, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction details including the amount, date, and time. We do not store your full payment credentials—only the information necessary to process your transaction and detect fraud.
When you use dewa dora, we collect information about your activity. This includes the games you play, the bets you place, your account balance, and your transaction history. We use this information to provide your account dashboard, calculate your loyalty tier, and detect suspicious activity.
We also collect technical information about how you access dewa dora. This includes your device type, operating system, browser, IP address, and the pages you visit. We use this information to improve our platform, diagnose technical issues, and detect fraud.
Key takeaways
- We collect your name, date of birth, email, phone, and address during account creation
- We collect payment information when you deposit or withdraw funds
- We collect information about your gaming activity and account balance
- We collect technical information about your device and how you access dewa dora
How We Use Your Data
We use your personal information for several purposes. First, we use it to verify your identity and comply with anti-money-laundering and know-your-customer regulations. This is a legal requirement in the jurisdictions where we operate.
Second, we use your data to process your deposits and withdrawals. We share your payment information with our payment processors to complete your transactions. Our payment processors are contractually obligated to protect your data and use it only for payment processing.
Third, we use your data to provide customer support. When you contact our support team, we access your account information to help you. Our support team uses your data only to resolve your issue and does not share it with third parties.
Fourth, we use your data to detect fraud and prevent abuse. We analyze your account activity, device information, and payment history to identify suspicious patterns. If we detect fraud, we may freeze your account and request additional verification.
Fifth, we use your data to calculate your loyalty tier and process your bonuses. We track your weekly activity to calculate your cashback, and we track your referrals to process your referral bonuses. We do not use your data for any other marketing purposes without your consent.
We do not sell your personal information to third parties. We do not use your data to create profiles for marketing purposes. We do not share your data with advertisers or data brokers.
Third-Party Processors
We work with third-party service providers to operate dewa dora. These providers include payment processors, hosting providers, and customer support platforms. We share your data with these providers only to the extent necessary to provide our services.
Our payment processors handle your deposit and withdrawal transactions. They are contractually obligated to protect your data and use it only for payment processing. They do not have the right to use your data for any other purpose.
Our hosting providers store our servers and databases. They are contractually obligated to maintain the security of our infrastructure and protect your data from unauthorized access.
Our customer support platform stores your support tickets and chat history. Our support team uses this platform to help you, and the platform provider is contractually obligated to protect your data.
We do not share your data with any third party for marketing purposes. We do not allow third parties to use your data for their own purposes.
How Long We Keep Your Data
We retain your personal information for as long as your account is active. If you close your account, we retain your data for a period of time to comply with legal and regulatory requirements. After this retention period, we delete your data from our active systems.
We may retain certain data longer if required by law. For example, we may retain transaction records for anti-money-laundering compliance. We will inform you of any extended retention periods if applicable.
You can request deletion of your data at any time, subject to legal retention requirements. Contact our support team to request data deletion.
Your Rights
You have the right to access your personal information. You can request a copy of all data we hold about you by contacting our support team. We will provide your data in a portable format within standard business hours.
You have the right to correct your personal information. If your name, address, or other details have changed, you can update them in your account settings or contact our support team.
You have the right to request deletion of your data, subject to legal retention requirements. Contact our support team to request data deletion.
You have the right to opt out of marketing communications. We do not send marketing emails without your consent, but if you receive any, you can unsubscribe by clicking the unsubscribe link in the email.
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
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Request your data
Contact our support team to request a copy of your personal information.
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Update your information
Log into your account and update your name, address, or contact details.
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Request deletion
Contact our support team to request deletion of your data, subject to legal requirements.
Cookies and Tracking
We use cookies to improve your experience on dewa dora. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use session cookies that expire when you close your browser, and persistent cookies that remain on your device for a longer period.
We use cookies to track your activity on our platform. This helps us understand how you use dewa dora and identify areas for improvement. We do not use cookies to track you across other websites.
You can disable cookies in your browser settings, but this may affect your ability to use dewa dora. If you disable cookies, you may need to log in each time you visit.
Data Security
We protect your data through encryption, secure servers, and regular security audits. All data transmitted between your device and our servers is encrypted using industry-standard protocols. Your password is hashed and never stored in plain text.
Our servers are protected by firewalls and intrusion detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We monitor our infrastructure 24/7 for suspicious activity.
Our staff members have access to your data only when necessary to provide our services. We train our staff on data protection and require them to sign confidentiality agreements.
Contact dewa dora
If you have questions about our privacy practices, contact our support team. Our team speaks English and Indonesian and is available to answer your questions. You can reach us via live chat, email, or phone.
If you have a privacy complaint, contact our support team first. We will investigate your complaint and respond within standard business hours. If we cannot resolve your complaint, you may lodge a complaint with your local data protection authority.
dewa dora's services are available only where local law permits. Our privacy practices comply with applicable regulations in the jurisdictions where we operate. If you have questions about how our privacy policy applies to your location, contact our support team.